Shipping Policy

Precision in Delivery, Clarity in Care – Just Like Our Products

At Price Attack Shop, we serve a global community of professional stylists, salon owners, and dedicated hair care enthusiasts. We understand that your tools—from Anti-Frizz serums to Professional Styling essentials—are vital to your craft and routine. Our shipping and returns policies are crafted with the same reliability and transparency that define our collections, ensuring your experience is seamless from checkout to delivery and beyond.

Shipping Information

We strive to process and dispatch your order swiftly, getting you closer to your new Pomade & Waxes, Shampoo, or Hair Growth treatments.

Order Processing & Delivery Timelines

• Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).
• Delivery Time: This begins once your order has been shipped from our warehouse. The total delivery time depends on your chosen shipping method and destination.

Shipping Methods & Costs

Shipping Method	Carrier	Cost	Estimated Delivery Time (After Shipping)	Best For
Standard Shipping	DHL or FedEx	$12.95	10-15 business days	Faster, trackable delivery for all orders.
Free Shipping	EMS	FREE on orders over $50	15-25 business days	Cost-effective delivery for larger orders, like Litre & Large Sizes for your salon.

Note: We ship globally but are unable to deliver to some remote regions and parts of Asia. Shipping costs for these areas will be calculated at checkout.

Returns & Exchanges Policy

Your satisfaction is paramount. If your purchase doesn’t meet your expectations, our straightforward return process is here to help.

⚠️ Important: Non-Returnable Items (FINAL SALE)

To uphold the highest hygiene and safety standards for our entire community, the following items cannot be returned or exchanged unless they are defective:

• Travel Sizes: All travel-size products due to hygiene considerations and small-volume packaging.
• Opened or Used Products in Specific Categories:
  • Shampoo & Conditioner (including Blonde Hair and Colouring care lines)
  • Lotions & Creams (including Styling Cream and Hair Growth treatments)
  • Paste & Clay, Pomade & Waxes (once the seal is broken)
  • Liquid products in Litre & Large Sizes (if opened)

Unopened, factory-sealed products in the above categories may be returned within the 15-day window.

Hair Accessories, Hair Brushes & Combs must be unused and in their original packaging to be eligible for return.

Eligibility Criteria for Returns

• The return request is initiated within 15 days of the delivery date.
• The item is in its original, unopened, and resalable condition (unless defective).
• You have the original proof of purchase (order number/invoice).
• The item is not listed in the Non-Returnable Items section above.

Step-by-Step Return/Exchange Process

1. Initiate Your Request: Within 15 days of delivery, email our customer service team at [email protected]. Use the provided template below for clarity.
2. Receive Authorization & Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
3. Package Your Item Securely: Repack the item(s) in their original packaging with all accessories. Include a copy of your RMA email inside the package.
4. Ship Your Return: Send the package to the address provided in your RMA instructions using a trackable shipping service.

   Shipping Cost Note: Original shipping costs are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error (wrong or defective item).

5. Inspection & Processing: Once received at our fulfillment center (typically within 10-15 business days for international returns), we will inspect the item and notify you via email regarding the status of your refund or exchange.

Refund Timeline & Method

• Timeline: Upon approval, refunds are processed within 5-10 business days after we receive and inspect the returned item.
• Method: Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). The credit will appear on your statement based on your financial institution’s processing times.
• Exchanges: For approved exchanges, we will ship the replacement as soon as possible, subject to stock availability. Standard or free shipping rules apply.
• Sale Items: Discounted products are eligible for a refund at the final purchase price.

Defective or Incorrect Items

If you receive a defective product (e.g., a faulty pump on a Hair Spray or Shine Spray) or an incorrect item, contact us immediately at [email protected]. We will cover all shipping costs for the return and replacement.