Welcome to the Price Attack Shop FAQ! We’re here to provide clear, straightforward answers to your questions about our salon-quality products, delivery, and services. Our goal is to make professional hair care accessible and hassle-free for everyone—from savvy individuals to professional stylists.
Quick Tip: We ship worldwide (excluding a few remote areas) from our US headquarters. All orders are carefully packed and processed within 1-2 business days.
Orders, Payment & Account
What payment methods do you accept?
We accept all major payment methods for your convenience: Visa, MasterCard, JCB, and PayPal. Our checkout process is secure and encrypted to protect your information.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating a free account allows you to track your orders faster, save your shipping details for next time, and view your order history.
Can I modify or cancel my order after placing it?
We process orders quickly to get them to you ASAP. Please contact us immediately at [email protected] if you need to make a change. We’ll do our best to accommodate your request if your order hasn’t yet entered the packing stage.
Shipping & Delivery
Where do you ship from and to?
We ship globally from our headquarters in Sterling, US, ensuring your products are sourced directly from quality suppliers. We ship worldwide, excluding only a few remote and inaccessible areas (some regions in Asia and remote islands may not be serviceable).
What are my shipping options and costs?
We offer two transparent, budget-friendly options:
1. Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 days after dispatch.
2. Free Shipping: Available on all orders over $50. Shipped via EMS. Delivery typically occurs within 15-25 days after dispatch.
1. Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 days after dispatch.
2. Free Shipping: Available on all orders over $50. Shipped via EMS. Delivery typically occurs within 15-25 days after dispatch.
How long does order processing take?
Every order is hand-packed with care. Our team processes and prepares all orders for shipment within 1-2 business days before handing them to our courier partners (DHL, FedEx, or EMS).
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking link. You can use this link to follow your order’s journey right to your doorstep.
Products & Recommendations
What kind of products do you specialize in?
We specialize in salon-quality, professional hair care without the salon price tag. Our curated collections cater to specific needs: from Anti-Frizz and Blonde Hair care to Hair Growth treatments, Colouring maintenance, and professional Styling with pastes, clays, pomades, and sprays. We also offer tools like Denman brushes and convenient sizes for every need.
Do you offer products for different hair types and concerns?
Absolutely! Our menu is designed to target specific concerns. Whether you’re looking to enhance curls, protect hair from heat, add shine, control frizz, or maintain vibrant colour, we have a product range for you. Browse categories like Curl Enhancer, Heat Protectant, Shine Spray, and Conditioner to find your perfect match.
Do you sell bulk sizes for professionals?
Yes! We cater to professional stylists and savvy shoppers alike. Check out our “Litre & Large Sizes” category for bulk deals on shampoos, conditioners, and treatments—perfect for stocking your salon or ensuring you never run out.
Returns, Refunds & Exchanges
What is your return policy?
We stand by our products. If you are not completely satisfied, you may return any item in its original, unused condition within 15 days of receiving your order for a smooth refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We will guide you through the simple process and provide a return authorization and instructions.
Who pays for return shipping?
For returns due to a change of mind, the customer is responsible for return shipping costs. If the return is due to an error on our part or a defective product, we will cover all associated return costs.
Contact & Support
How can I contact customer service?
Our dedicated team is here to help! For any questions about your order, delivery, products, or returns, please email us at [email protected]. We strive to respond to all inquiries within one business day.
What are your business details?
Can’t find the answer you’re looking for?
Don’t hesitate to reach out. We’re committed to providing fast, reliable service just like our delivery. Email us at [email protected].
Start shopping our curated collections—where professional quality meets smart delivery.